Resident Onboarding
New Resident Welcome Guide
Everything You Need to Get Settled Smoothly at Hendrick House.
Welcome to Hendrick House! Moving into a new building involves logistics, access credentials, and new routines. This guide outlines the essential accounts, operational contacts, and building guidelines to help you transition comfortably into our community.
Getting Connected & Account Setup
Access Control: ButterflyMX
Hendrick House utilizes the ButterflyMX video intercom system at building entryways.
- Download the ButterflyMX app from the Apple App Store or Google Play Store.
- Log in using the email address submitted on your lease or proprietary purchase application.
- Receive two-way video calls directly on your smartphone to visually verify and buzz in guests.
- Generate digital delivery passes and configure your personal keypad door PIN.
Payments & Billing: ClickPay
All maintenance charges, shareholder fees, rent, and bike room dues are collected through ClickPay.
- Navigate to clickpay.com and click Register.
- Select Hendrick House from the property roster and enter your building account ID (found in your welcome packet).
- Set up recurring fee payments via fee-free ACH bank transfer or credit/debit card.
Package Deliveries & Mail
Couriers (USPS, UPS, FedEx, Amazon Logistics) hold digital ButterflyMX credentials for vestibule entry.
- Ensure your deliveries include your full name and apartment number on the shipping label.
- Parcels are placed in the secure lobby package vestibule.
- Please collect packages promptly to ensure egress pathways remain unobstructed.
Move-In Logistics & Elevator Protocols
Important Move-In Requirements:
All moves into or out of Hendrick House must be scheduled with building management and the superintendent at least 5 business days in advance.
| Protocol | Requirement | Notes |
|---|---|---|
| Permitted Hours | Monday – Friday, 9:00 AM – 4:30 PM | No weekend or holiday moves permitted without board dispensation. |
| Elevator Reservation | 5 Business Days Advance Notice | Superintendent will hang heavy protective canvas pads on elevator walls. |
| Certificate of Insurance (COI) | Mandatory from Licensed Mover | Must name Hendrick House and Managing Agent as Additional Insureds ($1M minimum). |
| Move-In Deposit | Refundable Security Deposit | Refunded upon completion of a common area damage inspection by the superintendent. |